Refund policy
In line with Australian Consumer Rights and Guarantees, Water Watch owners are entitled to repairs, replacement or refunds on all our products if they are found to be faulty or not fit for purpose. The benefits conferred by this warranty are in addition to all rights and remedies in respect of the product that the consumer has under the Competition and Consumer Act 2010 and similar state and territory laws.
Our commitment to quality includes our service. Should you, contrary to expectations, experience defects due to manufacturing faults, Responsive Engineering Australia will provide warranty against defects.
Our products are guaranteed to be free of manufacturing and workmanship defects when used under normal conditions, and care and in accordance with our instructions on use and installation as detailed in the accompanying paperwork.
Defects that do occur will be repaired, replaced or refunded at our discretion.
Extent of Warranty: the warranty is limited to defects in workmanship or parts of the Water Watch unit. All defective products or parts will be replaced. This warranty does not extend to manuals and packaging, electrical lines or electrical components, fuel lines or other installation accessories to the Water Watch unit.
Exclusions warranty does not cover:
Any defect caused by an accident, misuse, abuse, improper installation or operation or lack of reasonable care and maintenance.
Any product that has not been installed, operated or maintained in accordance with the manufacturer’s instructions provided with this product.
Any damage caused by improper power input, improper cable connection, failure to unplug the sensor from wiring prior to removal and installation, or over tightening the sensor into the Water Watch.
Any repairs or replacements carried out by unauthorised persons will require our prior approval.
Responsive Engineering Australia will not be liable for any unauthorised repairs, replacement parts or return shipping.
Contact Responsive Engineering Australia on (02) 6280 4334 for assistance.
Returns
Returns must be lodged via email to admin@responsiveengineering.com.au.
We accept returns on full-priced items within 14 days of delivery, provided they are:
- unused and in original condition
- returned with all components and protective packaging
- suitable for resale.
Return options available are:
- Store credit
- Refund to the original payment method - 20% restocking and processing fee deducted.
Original shipping fees are not refundable.
Returns that are incomplete, used, or not in original condition may be declined or may have repackaging fees deducted.
Customer is responsible for return shipping cost.
Sale items
Items purchased on sale and discounted more than 20% are final sale and are not eligible for return, exchange or refund unless deemed faulty under Australian Consumer Law.
Please check your cart carefully before placing your order, as we’re unable to cancel, change or combine orders once submitted.
Bundles
If part of a bundle is returned, the original bundle pricing no longer applies.
If you return one or more items from a bundle purchased during a non-storewide sale (discounted 20% or less), we can offer store credit or exchange for eligible items. In this case:
- Remaining items are treated as full-price
- Store credit reflects the actual price paid for the returned item, adjusted based on items retained
This ensures bundle discounts are applied fairly based on what is kept.
Order changes and cancellations
Due to fast warehouse processing, we’re unable to cancel, combine or edit orders once placed. Please double-check your cart and shipping details before checkout.
Incorrect items
If you receive an incorrect item, please email us with your order number and a photo. To be eligible for a replacement, the item must be unused and returned in original packaging.